Shipping and Returns 🍄

Shipping Policy

All seeds and Non-Live culture items are shipped within 24-72 hours of payment.

Live cultures are made new to order to guarantee freshness of the product. Shipment can take place between 7-14 days after order was placed.

In case of holidays here in Spain, your ordered will be shipped on the next available business day.

International shipping 

We recommend that international buyers (Non-EU) must determine whether their country/mailing system will allow the package. Customs clearance and laws of importation of certain products differ around the world. 

We cannot be held responsible for returned or rejected packages due to reasons beyond our control.

If for any reason your package is returned to us we can offer two options of help

  • Customer can request a refund for the order placed, which will be processed on an individual case basis.

  • Customers can pay for new shipping charges to have their order re-sent promptly.

By ordering from this site, you agree to the terms above. We want to keep shipping internationally, but we need you to understand this when you place your order. Thank you for understanding.

Returns

Unfortunately, we do not offer returns due to the nature of our products.

Cancellations

Due to the time and fees associated with processing live culture orders, we have a strict no-cancellation policy on all live cultures and spores.

If you require any seed orders to be cancelled, please contact us within 12 hours of your purchase and you will be fully refunded.

Need some more help?

Contact us at hiddencultivationeu@gmail.com for questions related to shipping and refunds.